Susan E. Mazer is the President/CEO, and co-founder of Healing HealthCare Systems, Inc. She is an author, educator, and speaker on in the areas of patient privacy, hospital noise management, operationalization of the healing environment at the bedside. Developed educational programs and facilitated, establishing the role of the environment of care as a defined skill set for nurses; Brought the issue of hospital noise to the forefront of hospital concern through designing accredited educational programs for nurses and presenting at state and national conferences. Focused on hospital noise and auditory environment, its impact, methods for sustainable improvement, and, as a by-product, speech privacy. She has been a speaker for the HIPAA Symposium and Privacy Summit, The Quality Colloquium, Press-Ganey Annual Conference on Patient Satisfaction, Health Design, Health Facilities Symposium and Exposition, among others. Her presentations are engaging, informational, and developed to motivate active change that improves care at the bedside. Her papers on noise improvement, patient privacy, age-related hearing impairment, quality improvement have been published in major industry journals. Her educational background includes a MA from Stanford University, MA in Human and Organizational Systems from Fielding Graduate University, and this fall, 2011, she will have completed her doctorate in Human and Organizational Systems. Healing HealthCare Systems produces the C.A.R.E. Channel, the only 24-hour evidence-based relaxation content available for hospital television, now serving over 600 hospitals nationally.