Refund/Cancellation Policy

mentorhealth reserves the right to cancel or reschedule any Webinar event due to inevitable reasons like insufficient registrations (for e.g. if the participation is less than five in number) or circumstances beyond its control. All the attendees will be notified about the cancellation of the event, 48 hours prior to the start time of the Webinar event.

Upon such cancellation registered attendees will get a full refund of the amount paid in a single settlement through a banker's check deposited to the bank account specified by you. Please mail in your request with the bank details or you could even update the details by logging in to mentorhealth.com & your payment will be processed within 3 working days.

Or Alternately, the attendees can opt for any one of the below: However mentorhealth will not be responsible for any penalties or other expenditure incurred due to the cancellation.

  • The Webinar, so cancelled can be rescheduled & the rescheduled webinar stream may be availed. In such event an online redeemable voucher will be mailed with some codes & passwords. The same should be redeemed within twelve months time.
  • If the attendees wish to take a different webinar, which has a same price tag at a future date & time, they are welcome to do so. In such event a online redeemable voucher will be mailed with some codes & passwords. The same should be redeemed within twelve months time.
  • On-Demand recording in exchange but equal to the original amount remitted.

Individual attendees can cancel their event for any specific reason. They must notify mentorhealth about the cancellation of a particular event at least two working days prior to the event start date.

If the attendee fails to cancel his/her registration to the event within the above mentioned stipulated time or if s/he fails to attend the event, no refund shall be made.

However, if the attendees notify mentorhealth about the cancellation of a particular event at least two days before the event, they will be issued a voucher. In such event an online redeemable voucher will be mailed with some codes & passwords. The same should be redeemed within twelve months time.

For further clarification on the refund or cancellation policy, you can contact the support team over phone or please write to us on support@mentorhealth.com, while writing the transaction ID & event ID & event date in the subject column.